Call center
Call Center operates on the basis of 460 telemarketing positions located in Warsaw, Gliwice and Ruda Śląska. It integrates resources of call center of Arteria S.A. and the company Gallup Polska Sp. z o.o. Potential of the division is used for telesales and customer service.
| Operation of the outgoing telephone traffic: |
- sales through telephone
- arranging meetings for the sales representatives
- telemarketing
- assistance in debt collection (payment monitoring)
| Operation of the incoming telephone traffic: |
- maintenance of telephone customer service offices
- service of hotline (help desk, information, advertising, etc.)
| Complex servicing of sales process: |
- product/service sales
- confirmation of data necessary to conclude an agreement
- responsibility for courier services
- sending contracts to clients
- reception of contracts
- verification of contracts
- monitoring couriers’ work
