Contact Center

We provide comprehensive outsourcing of Contact Center services using the highest standards in the fields of customer care, technical support, sales and back-office functions taking into account all technological, technical and legal requirements.

24/7
24/7
Integrated IT systems, independent data links and full redundancy guarantees uninterrupted operations 24/7.
Multiskill
Multiskill
Multi-tasking teams provide comprehensive support in the area of remote customer service, telesales campaigns, technical support, back office processes, debt collection and telesurveys.
Reporting
Reporting
Our clients have constant access to all quantitative and qualitative statistics, which ensures full control over projects.
Higher outsourcing standards
Higher outsourcing standards
We're setting new, higher standards of Contact Center outsourcing in the Polish and international markets.
12
Offices
in 11 cities
5000
Highly skilled
employees
2100
Work
stations



Contact us

Our Business Partners

We're setting new, higher standards of Contact Center outsourcing in the Polish and international markets

Sales

We conduct active sales of products and services

Telesales are conducted through an application designed for comprehensive customer service, which combines a system for operating telecommunication equipment and functionalities including a dedicated CRM and reporting systems.

Sales Campaigns
Sales
Campaigns
Sales Campaigns
Lead Management
Lead
Management
Lead Management
Databases
Databases Databases
Cross-selling & Upselling
Cross-selling &
Upselling
 Cross-selling & Upselling
Location, Anti-churn
Location,
Anti-churn
Location, Anti-churn

Customer service

Telephone Customer Service
Telephone
Customer Service
Hotlines and Information Services
Hotlines
and Information Services
Back Office Services
Back Office
Services
Service Desk and Technical Support
Service Desk
and Technical Support
Complaints Handling
Complaints
Handling
Debt Collection
Debt
Collection

Customer service and retention

In today's rapidly changing world, professional and efficient customer service is essential. Our partners can expect a comprehensive package of services enabling the organisation and operation of our contact center for clients and support in the form of hotlines.

 

In addition, we offer complete complaint handling services and ensure solid technological and operational support.

 

 

Multilingual Hub

We ensure the highest
quality of services

Operating out of our many Service Centers, we implement fully controlled and high level processes. Using state-of-the-art technology, we're able to provide multilingual support to all our clients irrespective of their geographical location and time-zone. Regardless of the service offered, whether it's customer care, technical support, sales support or back office, our mission is to maintain only the highest standards and to respond proactively to any challenges that arise.

We ensure the highest quality of services

Currently we serve clients in the following languages:
English, German, Czech, Slovak, Hungarian, Romanian, Turkish, French, Italian, Spanish, Lithuanian and Polish.

English
German
Czech
Slovak
Hungarian
Romanian
Turkish
French
Italian
Spanish
Lithuanian
Polish

Multichannel & Omnichannel

Multichannel communication solutions in sales and customer service

Multichannel communication solutions in sales and customer service

The main strength of our Contact Center lies in the multichannel communication solutions used in the sales and customer service areas. The technology that we are constantly developing and improving allows for effective communication that is monitored and integrated with our proprietary CRM systems via the following channels: telephone, SMS/MMS, IVR, fax, e-mail, traditional mail, audio/video chat, virtual client advisor (solutions based on AI).
Tailored communication channels

Tailored communication channels

We support our partners in choosing the appropriate communication channels dedicated to their sales processes and customer service requirements. Our recommendations are based on assumed business goals, process effectiveness as well as the habits of the partners' specific group of clients. We place a great deal of focus on the specificity of the product/service being offered as well as the current market trends.

Robotic Process Automation

Process automation for even better results

Process automation for even better results

As part of our wide range of solutions, we also offer Robotic Process Automation (RPA). Depending on the complexity of activities, we can automate some or all parts of the required processes (VoiceBots/ChatBots). In many cases, the implementation of RPA is the best solution in cases where a mass of repetitive activities occur. RPA solutions are always designed for specific parts of our clients' processes and used depending on specific requirements and capabilities.
More atcontactcenter.pl